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Over AQ Services International
It’s 2001 and two graduates from The Hotelschool, The Hague, found AQ Services in a restaurant not far from home. The company is aimed at advancing the quality of customer service, it’s mission: “to let people experience great service“.
Back then, our two co-founders debated whether or not the ‘A’ should be taller than the ‘Q’, or the other way around. They debated the colors. AQ’s first logo is a quick sketch on the back of a beer coaster; looking back now, it would make a great opening scene for a movie. What was clear from the start, however, was that we would be the global mystery shopping specialist, doing research and analysis and soon became skilled at figuring out what companies should do to improve their performance. Over the years, we’ve developed a set of tools to gather the data and to ensure that the resulting actionable insights reached those who could make the difference: your people at the front line.
As a mystery shopping provider, we help companies grow. We are passionate about their front line. Their employees should have the insights to improve and to have someone by their side to help them on their way. We work together with their front line and create a desire to perform, grow, and be the best.
Now, with more than 15 years’ experience in the business of mystery shopping provider, we have grown into a multicultural company with global reach and local roots. We have the right set of tools and expertise to customize solutions for your business. You will find – from our very first meeting with you – that we are much more than just a mystery shopping provider. In us, you will find willing partners who are as passionate about your business – from frontline to bottom line, from your products and services to your customers – just as you are, because, looking back, for us it’s always been personal. We’ve never lost sight of the vision our co-founders shared in that restaurant in 2001: let people experience great service.