Customer Satisfaction and Communication

• Wanneer

  Ingetrokken 10 - 26 weken 32 - 40 uur per week
• Waar

  Hoofddorp Noord-Holland
• Opleidingsniveaus

  HBO Associate Degree HBO-Bachelor HBO-Master WO-Bachelor WO-Master
• Stagesoorten

  Afstudeerstage Meewerkstage
• Salaris

  € 100 - € 300 per maand

The research question would be: ‘How to communicate our Customer Satisfaction (survey) results and improvement actions (periodically) to our customers?’

Werkzaamheden

• Desk research on how other companies do this (best practices);
• Check the as is in multiple SE countries (within the CS&Q community) and evaluate the pros and cons of communicating the results and/or improvement actions;
• Desk research to which customer type this should suit best (QBR’s, one pagers, sales propositions, social media, etc.);
• Analyze the survey results for this type of customer;
• Propose a communication plan (and prepare the communication in English) – proposal on how to inform the internal organization as well;
• Check with at least 3 customers and 3 SE account owners how they think about the communication plan.

Gewenste profiel

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Wat bieden wij

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