Community Engagement Intern at MatchWornShirt

• Wanneer

  September 2024 18 - 26 weken 32 - 40 uur per week
• Waar

  Amsterdam Noord-Holland
• Opleidingsniveaus

  HBO-Bachelor HBO-Master WO-Bachelor WO-Master
• Stagesoorten

  Afstudeerstage Meewerkstage
• Salaris

  € 500 per maand

At MatchWornShirt, we connect global fanbases to the ultimate fan item: match worn and signed shirts from the world’s biggest athletes and brands around the world. We accelerate engagement, interaction and revenue by enabling our customers to access pieces of sporting history, whilst raising funds for the causes that matter most to our partners. What’s more? We do it all live from kick-off. With more than 300 partners globally, we are the outright market leaders in our industry and are proud of the role that we play in encouraging consistent engagement between our network, fans and customers. We see ourselves as innovators, both with the platform that we have created and the items that we feature on it – and we are constantly looking for new ways to surprise and delight our audience. The main focus for this role will be ensuring that our valued fans get a premium and smooth experience at every touchpoint in the journey. 

About the team The Community team is the ‘youngest’ team in the organisation and is born from a desire to put the fan first. The team members share a DNA of having a true passion for shirts and shirt collecting, being service minded and knowing how to build the cultural bridges necessary to understand and better cater for our global community of shirt enthusiasts that purchase with us regularly. In short, we think like fans because we are (super)fans! 

About you For this internship, you will directly report into Community, giving you the unique opportunity to be very close to the fire and learn every single day. As part of your internship, you will have significant responsibility in ensuring that our loyal bidder base and business continue to grow efficiently, effectively and sustainably. We are looking for someone that always looks on the bright side of life, loves to pioneer, is not easily distracted and gets a true kick of solving problems and making people happy every single day.

Werkzaamheden

• Assisting the Community team members in the day-to-day management of the collector community and their wants and needs. Such management will require constant attention to detail and clear and concise communications both internally and externally.
• Maintaining a proper workflow and filing system at all times.
• Immersing yourself within our customer network to fully understand the why, what and how.
• Taking initiatives to constantly improve our service level, tools and internal communication flows.
• Deliver the golden standard of community engagement; in making sure to fully understand the customer, managing expectations and being willing to walk the extra mile.
• Recognising bottlenecks in our business by analysing customer support requests and taking the lead in communicating this to your manager in order to improve the overall experience for our customers.

Gewenste profiel

• Results driven; we are looking for a true multitasker here, so you must be comfortable working in a fast-paced environment and handling multiple requests at any given time.
• Highly driven and an efficient communicator. You must be able to effectively articulate your thoughts, initiatives and feedback to both internal and external stakeholders.
• Able to work in the very dynamic (or even hectic!) world of sports across many different cultures and time zones.
• Energetic personality, willing to roll your sleeves up and drive success for our business.
• You must be proactive rather than reactive. We need to be one step ahead as a business and it is imperative that you bring this mentality to the role.
• Our business is built on transparency, loyalty and trust – and we need to consistently demonstrate all three of these traits to our customers.
• A good understanding of our business and the market in which we operate is key. Being a sports fan or having an affinity with collecting shirts really helps!
• A good understanding of global cultural differences and how to politely approach customers from different regions.
• Ability to work under pressure and with a problem-solving mindset is paramount: we are growing fast and we need people that can come through in challenging situations to consistently deliver to a high standard.
• Attention to detail; in the work that you do and the way that you go about it.
• Ambitious, self-motivating mindset with a self-starter mentality.
• Can-do mentality. This may sound like a 'given', but it is an essential trait across our business. We always find a way to make it work.
• Proven relative experience in the space with direct experience in working within a high- performing team is a pre.
• Excellent English language skills, both written and verbally. This will also be tested in the interview process. Additional languages will be a bonus.
• Well versed within the social media world and its influence on our business.
• Being a good listener. Being able to read between the lines and understand the actual needs and wants of the customer.
• The ability to handle stress and work independently. As a young team with a long journey ahead of us, we are looking for trailblazers who won't be discouraged by setbacks, constraints, and failures along the way.

Essential paperwork:

• Right to work in the European Union

Wat bieden wij

• Competitive remuneration
• A company bike
• Healthy lunch provided daily
• A gym in the office
• Working with A-level (sports) brands all over the world
• Making direct impact and supporting incredible charities globally

What you can expect from the internship:

• Time and support to complete internship-related assessments and reporting in compliance with your institution.
• A unique story that you can be proud of and will (make you) stand out.
• A work experience like no other - we are not ordinary customer support/community management; we are talking about passion. We are talking to fans as fans.

Our hiring process: 1. Introductory video call with our Talent Acquisition Manager (± 20 min) 2. Online assessment (±90-120 min) 3. In-office interview with the Community Lead (±60 min) 

We look forward to getting to know you!

Click here for the application form!