Customer Satisfaction and Communication
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Within the CS&Q department
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Ingetrokken 10 - 26 weken 32 - 40 uur per week
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HBO Associate Degree HBO-Bachelor HBO-Master WO-Bachelor WO-Master
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Afstudeerstage Meewerkstage
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€ 100 - € 300 per maand
Taakomschrijving
The research question would be: ‘How to communicate our Customer Satisfaction (survey) results and improvement actions (periodically) to our customers?’
Werkzaamheden
- Desk research on how other companies do this (best practices);
- Check the as is in multiple SE countries (within the CS&Q community) and evaluate the pros and cons of communicating the results and/or improvement actions;
- Desk research to which customer type this should suit best (QBR’s, one pagers, sales propositions, social media, etc.);
- Analyze the survey results for this type of customer;
- Propose a communication plan (and prepare the communication in English) – proposal on how to inform the internal organization as well;
- Check with at least 3 customers and 3 SE account owners how they think about the communication plan.
Gewenste profiel
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Wat bieden wij
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Bedrijfsprofiel
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Micro (1-9)
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Hoofddorp, Nederland